Question 1

What method do you use for cleaning?

Accepted Answer

The method we use for cleaning is hot water extraction,(javascript:void(0)) commonly referred to as steam cleaning. A-1 Pro Carpet Care’s exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers.

Question 2

Do I need to vacuum before the crew arrives?

Accepted Answer

A light vacuuming in the traffic areas is recommended but not required.  If needed, the crew can pre-vacuum the area to be cleaned.  Also, the equipment is vacuuming the entire time we are cleaning.

Question 3

What do you consider as an area?

Accepted Answer

Typically, an area is a room that is up to 150 square feet (that is 12 x 13 or approximately. 
Living room/dining room combos are considered two areas. Any area over 150 square feet but less than 300 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location.

Question 4

How long will it take to clean my carpets?

Accepted Answer

On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.

Question 5

Do you move furniture?

Accepted Answer

Yes. There is an extra charge to move furniture. We are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.

Question 6

How long will it take for my carpet to dry?

Accepted Answer

Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.

Question 7

I have heard that cleaning my carpet makes it soil faster. Is this true?

Accepted Answer

The problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn’t been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.
I have had my carpet cleaned, but the spots have reappeared. What should I do?
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact A-1 Pro Carpet Care at (916)-220-4211 as soon as possible.

Question 8

Do you guarantee removal of all spots or stains in the carpet?

Accepted Answer

We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

Question 9

After my carpet was cleaned, it has bubbles or ripples in the carpet. What caused this?"

Accepted Answer

As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of restretching prior to the cleaning. If these ripples do not go away after it is completely dry, please contact A-1 Pro Carpet Care at (916)-220-4211 as soon as possible.

Question 10

Will carpet cleaning get rid of fleas in my carpet?

Accepted Answer

We cannot guarantee that the cleaning will get rid of all the fleas. We usually recommend that the customer kill the adult fleas first by whichever method they prefer, this is something that a professional exterminator might be able to help with. Please keep in mind that the carpet is not the only place fleas will lay eggs, you might consider having your upholstery treated and cleaned as well as any area rugs or pet beds.

Question 11

Why do your prices vary from other carpet cleaners?

Accepted Answer

When comparing prices, make sure you ask a lot of questions and please keep a few things in mind. Our price includes treating for spots, moving furniture, and a 10-day satisfaction policy. There are no hidden fees or additional charges. Also, we never sub-contact, so our technicians are always background checked, drug tested and properly trained A-1 Pro Carpet Care employees. This is what allows us to stand behind all of our work.

Question 12

How do you guarantee customer satisfaction?

Accepted Answer

We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are.

Question 13

Why should I have my carpets cleaned?

Accepted Answer

There are many reasons to have your carpet and upholstery cleaned:
Health- Carpeting and fabrics not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or work place.
Life of your carpet- can be greatly extended by simple routine professional cleaning.
Appearance- maintain the original look and luster of your carpet with regularly scheduled cleanings.

Question 14

How often should I have my furniture cleaned?

Accepted Answer

The EPA currently has issued no guidelines on the recommended cleaning frequency for upholstery. Until such a guideline has been issued, our company recommends that you have your upholstery cleaned every other time your carpet is cleaned. Example: if your carpets get cleaned every six months, your upholstery should be cleaned once a year.

Question 15

Are the products you use safe?

Accepted Answer

Yes, we use the best cleaning products available. This allows us to guarantee the highest quality job possible at any price! Our products are: nontoxic, safe for pets & children, and biodegradable.

Question 16

Are your technicians experienced?

Accepted Answer

Yes, our technicians attend courses, seminars, across the country to keep current on the latest in cleaning technologies.

Question 17

Will your services help my allergies?

Accepted Answer

Yes, having your carpet and furniture cleaned removes pollutants and makes for a friendlier breathing environment.

Question 18

Does your process restore the original feel of my carpet?

Accepted Answer

Yes, our process leaves your carpet fresh, clean, residue free and soft to the touch.

Question 19

Should I have a fabric protector applied after cleaning?

Accepted Answer

Yes, most carpet manufacturers recommend that you reapply protector after professional cleaning to restore the original stain resistance. Some manufacturers even require it as part of the warranty on the carpet.

Question 20

My carpet is really old, should I replace it?"

Accepted Answer

With the cost of replacing carpet being as expensive as it is today, it is always best to try having the carpet professionally cleaned first. It is far less costly and may make a world of difference.